Frequently Asked Questions

Who owns Calla Concepts?

Calla Concepts is a subsidiary of the Kcimory LTD, a New Zealand based holding company. 

Where is Calla Concepts based?

Calla Concept’s operations are based in Auckland.

Who designs and makes your products?

  • All products are designed in house by the Calla Concepts team

How can I order?

All of our products are on our website and you can order online. For custom enquiries or large orders please email info@callaconcepts.co.nz

Can I get a custom design or can I can use my own designs?

Yes, custom design is optional, but additional costs may apply.

Will I receive a Proof prior to production?

We send out Proofs for many of our products, but if it is not specified and you would like one please add a comment when purchasing online.

How long will an order take?

Order times vary depending on what product and what quantity is ordered. Please view the "Lead Time" description at the bottom of each product. 

What payment options do you have?

We have a secure credit card processing gateway that takes all major credit cards as well as Afterpay.

We also have Bank to Bank direct transfers, however, this is only open to New Zealand Residents.

How long and how much for shipping times or can I collect?

Shipping times vary depending on location, from 2-4 days within New Zealand, up to several days to Australia and upwards of 10 days for the rest of the world.

Do you ship internationally?

Yes we do. See checkout for costs.

I want to make a bulk order, do I have to pay in full upfront?

For orders under $500, payment is required in full upfront. For orders exceeding $500, we require a 50% deposit before production begins and then the balance to be paid on completion. Payments can be made online, over the phone or in person on site.


Have you got a question? Please feel free to contact us at info@callaconcepts.co.nz